This post is gonna be a little tricky...with complicated deaf lingo. Don't worry. My vocabulary is very limited and so don't fret.
TTY Relay This is the old way that deaf people would make calls. They would use equipment similar to a typwriter that can transmit the information through a phone line. Both deafie and operator had said TTYs and the operator would be connected to both the hearing person and the deafie. Thus relalying information to both parties.
Suppose my husband wants to order pizza. After about 4 minutes of waiting to get an operator on the line and the number etc, the call would proceed as follows:
Operator: (mono-tone voice) "This is TTY relay service, operator 666. You have a relay call
Pizza guy: "Huh? A what? Are you trying to sell us something, because we sell crappy pizza, but we don't buy anything!"
Operator: "Your caller is calling through a typing device
Pizza Guy: "Uhhhmmm. Oookay?"
Operator: "Hold on one moment please." (Mad typing in the background can be heard.)
Long Silence..............................................................................
Pizza Guy: "Ummmm...Hello? Are you there."
Operator: "One moment sir." (Mad typing going on again.)
Long silence...............
Operator: "Your caller says 'Yes! Hi. My name is Hubs. This will be delivery. Go Ahead."
Pizza Guy: "Oh, what? What was that...?"
silence........................................................................
Pizza Guy: "Hello?!"
Operator: "Was that Go Ahead?"
Pizza Guy: " Yes. I guess so. Go ahead"
(mad typing)
silence..........................................................
Operator: "Delivery. I would like to order........"
Pizza Guy: "I need the phone number first.....Hello.?.."
Operator: "One moment sir that was not a go ahead. You need to wait your turn. One moment."
And so the call goes...On...for.. about 15 miutes. Can you imagine? 15 minutes to order pizza!?!?
Time to order pizza: After about 10 seconds of connecting to video interpreter the call is placed.
Operator: "Hi. You have a caller who uses sign language to communicate. I'm interpreter 007 so I will be interpreting your call. Your caller is saying 'Delivery please.'"
Pizza Guy: "Huh? Uh okay. Can I have your number please."
Operator; "Sure...it is....."
Who pays for this? The FCC. It allows deaf individuals to have equal access in their own language. It has made things so much better in my house and to deaf all over. The FCC pays VRS providers a certain amount of money per call. Up til now it has been the same rate no matter which company you are. The contract is now up for review and what the FCC is proposing could be devistating to both the deaf community and also to the many VRS companies nationwide.
Their proposal is a 3 tiered pay scale. Smaller companies are Tier I, medium companies Tier II and large companies (the ones who process the majority of the video relayed calls...the one that I work for and that hubs uses) are Tier III. The FCC is proposing to pay Tier one $5.00/call, Tier II $6.00/call, and Tier III $3.40/call. Yes, that is right. I didn't make a mistake. It doesn't make sense! At least to not to me.
If this were to go through, the company that I work for and the company that most deaf callers use WILL GO BANKRUPT. We will. There is no way around it. This would leave the majority of deaf people scrounging around looking for VRS providers. No other company has the capability of supporting that many calls. And if any company did, they would be forced into a higher tier, which would, in turn, cause them to go bankrupt. And so the cycle would go. In the end, Deaf people are the ones who are really hurt. Sure, we interpreters will lose our jobs...so there is that...more unemployment. However, the real injustice is to the people we serve. People like my husband.
It is outrageous. There is a reason why companies are successful. There are reasons why Deafies prefer one company over another. And to force that company by punishing them and rewarding another for mediocrity....it just doesn't make sense. Seriously. If this does happen, it will be back to the old, inefficient TTY relay.
There is good news, however. At this point it is just a proposal. If enough people express concern over the matter, perhaps the FCC will reconsider. I tried to post the link here, but it doesn't seem to be working all that great. So here ((866) 756-6729) is a number you can call, and when I get the right link I will post it here.
Make a difference. Go Ahead!


